Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems
Publication information:
Saghafian, W.J Hopp, S.M.R. Iravani, Y. Cheng, and D. Diermeier. 2018. “Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems”. Management Science 64 (11): 5180-97.